Refund policy
At genpumps.com, we prioritise your satisfaction and strive to provide you with a seamless shopping experience. We understand that sometimes issues may arise with your products, and we are here to support you every step of the way.
IMPORTANT: Items will only be replaced or refunded in the event of visible shipping damage or breakage*
Shipping Damage: If your order arrives damaged or broken due to shipping, please send clear photos of the damaged items to our WhatsApp helpline :(Click) within 24 hours of delivery. Once the damage is verified, we will arrange a replacement if necessary.
Customer Support: In case you encounter any issues with your products, please do not hesitate to reach out to us. We are committed to resolving your concerns promptly and efficiently.
Genuine Products: We are authorized dealers for Bosch, Makita, DeWalt, Stanley, and Black & Decker. We guarantee that all products sold on our platform are genuine and sourced directly from the brands. No middlemen or unauthorized parties are involved in these transactions.
Refund Process:
- Online Payments via Razorpay: If you made your payment through Razorpay, your refund will be processed through the same platform. The time taken for the amount to reflect in your account will depend on Razorpay's policies and processing times.
- Cash on Delivery (COD): For orders paid via Cash on Delivery, the refund amount will be paid back to you through a bank transfer or UPI. Please provide the necessary details for the transfer.
Contact Information for Product Issues:
- Bosch: 1800 425 8665
- Makita: +91-85904-32003
- DeWalt: 1-800-203-0644
- Stanley: 1-800-203-0644
- Black & Decker: 1-800-203-0644
- Leica Geosystems: +91 124 6434501
Contact for Product Shipping Damage:
- Whatsapp : +91 78458 52171
- Email : info@genpumps.com
For further assistance or queries, please feel free to contact our customer support team. We are here to ensure your experience with us is nothing short of excellent. Thank you for choosing genpumps.com